Carbon Based Studio

FAQs

Carbon Based Studio sells performance-focused WordPress and WooCommerce plugins.
Premuim products include a license key, downloads, updates and support for 12 months.
Our free plugins are available to download on WordPress.org.

For step-by-step setup, please refer to our plugin specific documentation.
For help with your order or license, please visit support.

Purchasing & downloads

How do I buy a premium plugin?

  1. Open the plugin’s product page on this site.
  2. Choose your website limit (1 domain, up to 5 domains, or unlimited domains).
  3. Complete checkout (account required).
  4. After payment, you’ll receive an order confirmation email with your license key(s).
  5. Download and install the latest plugin zip from My Account > Downloads, and enter your key on the plugin’s license screen.

Where do I download the plugin zip?

You can download your premium plugin from My Account > Downloads area on this site.
Your original order confirmation email will also include a download link.

Save the zip before installing. Do not rename the plugin folder inside the zip.

How do I install a premium plugin?

  1. Download the zip from My Account > Downloads.
  2. In wp-admin: Plugins > Add New > Upload Plugin > Choose file > select the zip > Install Now > Activate.
  3. Open the plugin’s license settings and paste your license key from the order email or My Account > Licences.
  4. Activate the license when prompted.

I didn’t receive my license key or download email. What should I do?

  1. Check spam / junk and search your email client for any emails received from @carbonbasedstudio.com.
  2. Log in to My Account > Orders and My Account > Licences - keys are stored on your account.
  3. Confirm you checked out with the same email you use to log in.
  4. If it’s still missing, please contact us via support with your order number.

What is the difference between license types (site limits)?

  • Single website - One domain (personal or client).
  • Up to 5 websites - Up to five domains (personal or client).
  • Unlimited websites - Unlimited domains (personal or client).

Are your plugins GPL?

Yes. Carbon Based Studio plugins are GPL-compatible.
A paid license covers updates, support, and download entitlement for the purchased period.
Please our terms for more details.

Updates & renewals

How do I update a premium plugin?

On your WordPress site:

  1. Ensure your license key is entered and active on that site.
  2. Use Dashboard > Updates or the plugin’s license tab - updates appear like standard plugin updates.
  3. Or download the latest zip from My Account > Downloads and upload to replace the existing version.

Products with annual update renewals may show a subscription in My Account > Subscriptions.
Renewals extend your license key updates until date.

How do renewals work?

  • Initial purchase includes updates and support for 12 months from purchase.
  • After the initial 12 months, you may renew to continue receiving updates and support.
  • You can manage your auto-renew settings in My Account > Subscriptions.

Do I get updates if my license expired?

You won’t receive any automatic updates after your license expires.
Renew from your account or the product page to restore updates.

Free vs Premium

Which plugins are free on WordPress.org?

Several Carbon Based Studio plugins have a free distribution on WordPress.org.
You can view user guides for all premium and free plugins in our documentation area.

Licenses & activations

How many sites can I activate?

When you place your order you’ll have to option to select how many websites (domains) you can activate the plugin on.
Each active production website (domain) counts toward the limit.

Can I move a license to a new domain?

Yes! Simply deactivate your license on the old site, then activate on the new site with the same key.
Any problems please contact support.

Refunds

Can I get a refund?

Absolutely. If the plugin isn’t right for you, contact us for a full refund within 14 days of purchase.
We offer refunds under the conditions in our terms and policy.
If you are within the eligible window and the license has not been abused (e.g. widespread redistribution), please contact support with your order number.

What happens if I refund my order?

Refunds revoke the license and remove download access for that order.
Please see our refund policy in terms and policy sections for more details.

Pricing, currency & tax

Why is everything priced in USD?

We’re a New Zealand company, but most of our customers are developers and site owners around the world - especially in the US, UK, EU, and Australia. USD is the usual currency for premium WordPress plugins, so we use it for simple, comparable pricing no matter where you’re browsing from.

Is that the final price I’ll pay?

The price on the product page is in USD, before tax.

  • New Zealand customers: we add 15% GST at checkout.
  • Customers outside New Zealand: we don’t charge New Zealand GST on your purchase.

Your card may still convert USD to your home currency; that’s handled by your bank, not by us.

Can I pay in NZ dollars (or another currency)?

Checkout is in USD. If you’re in New Zealand or another country, your bank or card provider will usually convert the amount when you pay. We don’t offer a separate NZD price list at this time.

Will US sales tax or VAT be added?

We collect New Zealand GST where it applies (NZ billing addresses). Other taxes depend on your location and our obligations in your country. If tax applies to your order, it will be shown clearly at checkout before you pay.

Do renewals use the same currency?

Yes. Annual update renewals (where offered) are also billed in USD, plus applicable tax for your billing country.

Documentation & support

Where is the documentation?

You can find user guides for all our plugins in the documentation area.

How do I get help?

Please review the plugin guide in our documentation area first.
If this doesn’t help, you can contact us via our support page contact form or email and we’ll be happy to help.

We do not provide custom development or guaranteed response times on free/community channels.

Do you offer installation or customization services?

Not as standard support. For agency work, enquire via support - we may refer or quote separately.